HOW ARE APPOINTMENTS SCHEDULED?
Our office attempts to schedule appointments at your convenience and when time is available. We prefer to see children 5 years and younger in the morning, when they are well rested, which allows our team to make their visit as positive as possible. It is important for us to establish the trust of your children at an early age by slowly progressing the appointment step by step based on their comfort level.
WHAT IF I NEED TO CHANGE OR CANCEL MY APPOINTMENT?
We put our faith in you to keep your appointment. When we set up an appointment, a specific amount of time is reserved especially for you. Many offices double or even triple book appointments to prevent from being financially damaged as a result of a missed appointment. However, double booking appointments does not allow us to give the care and attention needed to provide excellent quality dentistry and for this reason we choose to not do it. If for any reason you must cancel or change your appointment, it is important that you give our office at least 48 hours notice to offer that spot to someone else. We realize that unexpected things can happen, but we ask for your assistance in this regard.
DO I STAY WITH MY CHILD DURING THE VISIT?
We invite you to stay with your child during the initial examination. During future appointments, we suggest you allow your child to accompany our staff through the dental experience. We can usually establish a closer rapport with your child when you are not present. Our purpose is to gain your child's confidence and overcome apprehension. However, if you choose, you may come with your child to the treatment room. For the safety and privacy of all patients, other children who are not being treated should remain in the reception room or play room with a supervising adult.
WHAT ABOUT FINANCES?
Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the best possible care. We accept cash, personal checks, debit cards and most major credit cards.
OUR OFFICE POLICY REGARDING DENTAL INSURANCE
If we have received all of your insurance information before the appointment, we will be happy to file your claim for you. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not.
PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We at no time guarantee what your insurance will or will not do with each claim. We also cannot be responsible for any errors in filing your insurance. Once again, we file claims as a courtesy to you.
MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.